Refund and Return Policy
Effective Date: January 16, 2025
At Betpariz, we strive to ensure your complete satisfaction with your purchases. This Refund and Return Policy outlines the procedures for returning products and receiving refunds or exchanges. We are committed to providing fair and transparent policies to our valued customers. We encourage you to review this policy before making a purchase.
1. Eligibility for Returns
To be eligible for a return, please ensure that:
The item must be in its original condition, unused, and in the same packaging you received it.
You must initiate the return process within 30 days of the date of purchase.
You must provide proof of purchase, such as an order number or receipt.
The return must be pre-authorized by our customer service team. Returns without prior authorization may be rejected.
2. Non-Returnable Items
The following items are generally not eligible for returns:
Opened or Used Products: Products that have been opened, used, or damaged after delivery cannot be returned, unless the damage was due to a manufacturing defect or shipping error.
Software and Digital Products: Software, digital downloads, or products with opened activation codes are generally non-returnable.
Clearance Items: Items marked as final sale, clearance, or refurbished are typically not returnable.
Personalized or Custom-Made Items: Products that have been customized to your specifications are not returnable.
Perishable Goods: Perishable goods like batteries (when sold separately), are not returnable.
Items Damaged by Misuse: Products that have been damaged due to misuse, neglect, or improper handling by the customer.
This list is not exhaustive and may be subject to change. Always check with our customer service team if you have specific questions.
3. Return Process
To initiate a return, please follow these steps:
Contact Customer Service: Contact our customer service team via email at info@betpariz.com or by phone at (817) 527-6026. Provide your order number, the reason for the return, and detailed information about the item you wish to return.
Return Authorization: If your return is approved, our customer service team will issue a Return Authorization (RA) number and detailed instructions on how to return your item. Ensure that the RA number is clearly marked on the package.
Packaging the Return: Carefully package the item in its original packaging or other suitable packaging to prevent damage during transit. Include all original accessories and documentation.
Shipping the Return: You are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or shipping error on our part. We recommend using a trackable shipping method to ensure that your return arrives safely.
Processing the Return: Once we receive your return, our team will inspect the item and confirm that it meets the return criteria. Please allow up to 7 business days for us to process your return.
Refund or Exchange: Upon successful inspection, you will be issued a refund for the purchase price (excluding shipping costs) or, in the case of an exchange, a new item will be shipped to you.
4. Refund Options
We provide refunds in the original method of payment used for the purchase. Refunds are typically processed within 7-10 business days after the return is approved.
5. Exchanges
If you wish to exchange an item, you may do so within the same 30-day return window. The replacement item will be shipped to you after we have received and processed your return. If the replacement item is not available, we will contact you to discuss alternative solutions.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund, and in such cases, we will cover the return shipping cost.
7. Restocking Fees
In some cases, a restocking fee may be applied to returned items, especially if the product is not returned in its original condition, or if accessories are missing. This fee will be clearly communicated to you before we process your return.
8. Cancellations
You can cancel an order if it has not yet been shipped. Please contact our customer service team as soon as possible to cancel your order. If the order has already been shipped, it will be subject to our regular return policy.
9. Warranty
All products sold by Betpariz come with the original manufacturer’s warranty. Please refer to the warranty documentation for the specific warranty terms and conditions.
10. Policy Changes
Betpariz reserves the right to modify this Refund and Return Policy at any time. Any changes will be posted on our website, and it is your responsibility to check this policy periodically.
Contact Information
Street: 2950 Mustang Dr Grapevine, Texas (TX)
Phone Number: (817) 527-6026
Email: info@betpariz.com
Website: betpariz.com